FAQ's - Frequently Asked Questions


Table of Contents

  1. How do I get a user account for EE?
  2. How do I access the GNL File Server from the Lab?
  3. How do I access the GNL File Server from outside the Lab?
  4. How do I install a printer?
  5. How do I join a mailing list?
  6. Why can't I install software on my computer?
  7. Is my computer backed up?
  8. What should I do if I suspect my computer has a virus?
  9. What should I do if my computer is slower than normal or if it is behaving strangely?

How do I get a user account for EE?

User accounts are created through Desktop Support Services in EE 307G. User accounts must be established in order to access EE domain resources.

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How do I access the GNL File Server from the Lab?

Go to the Start Menu and choose Run from the list. In the text box type \\GNLFS\username where username is your EE username.

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How do I access the GNL File Server from outside the Lab?

You can access GNLFS from outside the lab by using SSH. Launch SSH from your computer. When you are prompted for the Host Name, type gnlfs.ee.washington.edu and under User Name type your EE username. Click Connect. When it prompted for a Password type your EE password. This will establish a connection with your directory on the GNL File Server.

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How do I install a printer?

Go to the computer that has a printer attached to it and Right-click the My Computer Icon. Choose Properties from the list. Then choose the tab that says either Network Identification or Computer Name, depending on the Operating System. The computer name will be the name just prior to " .ee.washington.edu"

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How do I join a mailing list?

Go to the Start Menu and choose Run from the list. In the text box type \\GNLFS\username where username is your EE username.

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Where can I find which software is available for my lab?

A list of software is available on the main GNL Computing Information Page.

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Why can't I install software on my computer?

In order to install most software on your computer you must be a Local Administrator. Please contact Support to have the software installed.

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Is my computer backed up?

No. Only data saved to your home directory on \\gauss or your folder on the GNL File Server is backed up, so it is important to save important data to these locations. If you choose to save data to your local computer it is advisable to make your own backup copies of the data in case of a failure.

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What should I do if I suspect I have a virus on my computer?

Unplug the network cable going to your computer. Next, Right-click the Virus Scan shield in the bottom right hand corner of your desktop and select Virus Scan Console from the menu. Right-click the task Scan All Fixed Disks and choose start from the drop-down menu. This should detect viruses on your computer. In the event that you have one please email jennifer@ee.washington.edu from another computer and I will fix it. Do not plug the network cable back in unless your computer is virus free. 

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What should I do if my computer is slower than normal or if it behaving strangely?

Usually a reboot will solve most problems when a computer begins acting strangely. If you reboot and are still having problems please contact jennifer@ee.washington.edu

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Jennifer Jaiteh, Senior Computer Specialist.
Copyright 2003  [University of Washington - Electrical Engineering]. All rights reserved.
Revised: September 17, 2003 .